Requirements-driven Intelligent Content

Workshop
Intelligent Content Creation and Delivery

21. September
13:20 - 14:50 PM (CET)
Aluminium

finished

Scott DeLoach
- ClickStart
Thomas Bro-Rasmussen
- GN Hearing A/S

In a typical technical communication development process, we rely on reviewers to ensure our content meets legal, corporate, and user requirements. New requirements are often identified at the end of the development process, which requires last minute revisions and causes product delays. In a requirements-driven process, the requirements are identified first, and they drive the content's creation, design, and maintenance. In this session, we will

Takeaways

* How to develop a requirements-driven development process
* How to use intelligent content to develop and maintain documentation
* How to use requirement-based intelligent content to enhance the user experience

Prior knowledge

* knowledge of a technical documentation creation and maintenance process and common challenges/issues

* curiosity about improving efficiency/automation

Speakers

Scott DeLoach

ClickStart

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Biography

Scott DeLoach has 30 years experience as a technical writer, instructional designer, trainer, and UX architect, and he has provided consulting and training for over 150 companies and government agencies. Scott is a frequent speaker at technical content and user assistance conferences around the world. He holds a master's degree in Technical and Scientific Communication from Miami University (Ohio), and he is an STC Fellow.

Thomas Bro-Rasmussen

GN Hearing A/S

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Biography

Thomas Bro-Rasmussen graduated as M.Sc. in human physiology, biochemistry, and biology, but has spent the past 30 years in the world of computer graphics and communication. Thomas has equally divided his expertise between design, training, and development. His expertise ranges from the intricacy of adjusting a glyph in a font to the million-page technical documentation.

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