Behind the scenes: HERE’s journey to an AI-powered content strategy

Ausstellerpräsentation

19. September
11:10 - 11:40 AM (CEST)
Titanium

finished

Nicholas Hill
- HERE
Joe Gelb
- Zoomin

In this candid conversation Nick Hill, Technical Writing Manager II at HERE will share how his company HERE embarked on an AI project rooted in dual high impact goals around improving the end user experience and streamlining publishing efficiency. Nick will share how his team embarked on the project, the technical and tooling requirements, the cooperation needed with other teams as well as the goals established and results achieved thusfar.

Takeaways

Join this talk for a behind the scenes look at what it takes to implement a GPT-powered experience that’s actually:

Designed to have tangible gains in efficiency and CX impact
Helpful in determining how your existing content is meeting the needs of your users
Rooted in KPIs that align with the company’s broader mission
Has tangible metrics built into the project

Speakers

Nicholas Hill

HERE

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Biography

Nick Hill is currently a Technical Writing Manager at HERE. He has over 20 years of experience in the technical communications industry and has focused on software documentation for some time. He is a board member of the Finnish Technical Communications Society.

Joe Gelb

Zoomin

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Biography

Joe has over twenty years of experience helping enterprises implement, maintain and capitalize on structured content. As Co-founder and president of Zoomin, he has spearheaded the development of advanced technology solutions for dynamic content delivery. Prior to founding Zoomin and Suite Solutions, Joe designed and implemented documentation solutions for aerospace, defense, manufacturing and hi-tech companies. Joe holds a degree in Mechanical Engineering from Stevens Institute of Technology.

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