Contents
This talk shares the story of how a small technical writing team grew alongside a former R&D startup that’s now a product-focused automotive software company. What started as ad-hoc internal PDFs has evolved into a structured, collaborative documentation process built into the product lifecycle. Today, we support a cross-functional team of over 50 people and manage both core and customer-specific content. We will talk about how we formalized our processes, became part of development workflows, and introduced “definition of done” reviews to help plan documentation more effectively. We'll also show how our release notes and product catalogs have grown into user-facing materials that bridge the gap between technical communication and marketing.
Takeaways
Clear processes, key individuals, and the right tools are essential for scaling documentation from internal support to user-facing content.
Prior knowledge
No prior knowledge is required.