Beyond clear writing: The psychology behind comprehension
- Presentation
- User Experience
- 24. September
- 13:50 - 14:30 PM (CEST)
-
PhD Jonatan Lundin
- Excosoft
Contents
Whether you’re delivering AI-generated content, digital help systems, or printed manuals, technical information must be understood to be useful. If users can’t comprehend what they read, they can’t act on it—no matter how well the content is structured or delivered. This session explores the foundations of comprehension from a cognitive psychology perspective, focusing on how users build mental models to make sense of information. We’ll examine unclear text examples to uncover what makes them hard to understand. You’ll gain practical techniques to design content that supports your users’ thinking and actions, helping ensure that your technical communication achieves its intended effect across all channels and formats.
Takeaways
You’ll gain practical techniques to design content that supports your users’ thinking and actions, helping ensure that your technical communication achieves its intended effect across all channels and formats.
Prior knowledge
The audience is expected to know the basics of technical communication