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UX writing at Danfoss Drives – A new field of expertise for the Technical Communication team

  • Presentation
  • User Experience
  • 25. September
  • 14:10 - 14:50 PM (CEST)
  • Holger Thater

    Holger Thater

    • Danfoss Power Electronics A/S

  • Malene Krogh Cordes

    • Danfoss Power Electronics A/S

Contents

The field of Technical Communication is currently evolving and changing rapidly. It is no longer just about writing content for printed user manuals. The help of technical communicators is also needed in other aspects of communicating with the users.

As a natural next step for the TecCom team in Danfoss Drives, we wanted to take on a new field of expertise: UX writing. The task was therefore to educate ourselves on UX writing in general and come up with a new process for reviewing this type of content within our business unit.

Furthermore, the team will learn how to independently create software related content based on the developer documentation.

This presentation will act as an example of how to start from scratch, paving the way to a new field of expertise for the Technical Writers in Danfoss Drives.

Takeaways

The attendee can get some inspiration by why/how we…

  • initially wanted to investigate UX writing
  • started the process
  • introduced this new process to the stakeholders
  • created a UX writing styleguide

Speakers

Holger Thater

Holger Thater

  • Danfoss Power Electronics A/S
Biography

Holger Thater is Vice-president of tekom Danmark and works at Danfoss Drives in Gråsten/Denmark as manager of the Technical Communication team. He has worked as a technical writer, translation manager, editor and team leader in the Technical Communication area in multiple industry sectors for 30+ years and has a passion for digital content delivery.

Areas of expertise: Technical writing, Translation management, Team management, ... in fact everything around Technical Communication!

I am glad to discuss any of these topics with you!

Malene Krogh Cordes

  • Danfoss Power Electronics A/S
Biography

Malene has been working in the Technical Communication team at Danfoss Drives for more than 9 years, focusing on a various set of digitalization projects. Current projects include process optimization via Power Apps and Polarion, UX writing, enabling type-code specific documentation for VDI 2770 purposes, and investigating possible solutions for a content delivery portal for publishing DITA topics.

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