Behind the scenes: HERE’s journey to an AI-powered content strategy

Exhibitor Presentation

19. September
11:10 - 11:40 AM (CET)
Titanium

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Nick Hill
- HERE
Joe Gelb

In this candid conversation Nick Hill, Technical Writing Manager II at HERE will share how his company HERE embarked on an AI project rooted in dual high impact goals around improving the end user experience and streamlining publishing efficiency. Nick will share how his team embarked on the project, the technical and tooling requirements, the cooperation needed with other teams as well as the goals established and results achieved thusfar.

Takeaways

Join this talk for a behind the scenes look at what it takes to implement a GPT-powered experience that’s actually:

Designed to have tangible gains in efficiency and CX impact
Helpful in determining how your existing content is meeting the needs of your users
Rooted in KPIs that align with the company’s broader mission
Has tangible metrics built into the project

Speakers

Nick Hill

HERE

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Biography

Senior technical communications professional with over 25 years of experience in the field with a primary focus on developer documentation. I am a proponent of the docs-as-code methodology for issuing documentation to customers, with a focus on CI/CD practices and automation.

Joe Gelb

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Biography

Joe Gelb has more than 20 years of experience helping enterprises implement, maintain, and capitalize on structured content. At Zoomin, he has spearheaded the development of advanced technology solutions for digital experience. Prior to founding Zoomin, Joe was the CTO at Live Linx, a leading provider of software and system integration services for technical product information, where he designed and implemented solutions for aerospace, defense, manufacturing and high-tech companies.

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