In a content delivery portal, users anticipate finding topics tailored to their specific role, knowledge, tasks, purchased functions, product model, and version. Furthermore, while reading a topic, the content should dynamically adjust to their situation by presenting relevant warnings when a product function is disabled. This customized content delivery significantly streamlines users' experience, saving them valuable time and effort.
This presentation provides valuable insights into the impact of information architecture and content creation, along with a demonstration of a real-life content delivery scenario.
Prior knowledge of technical communication tasks
Jonatan is a senior information architect within the technical communication field, currently employed at Excosoft in Sweden. He received his PhD, which deals with the design of manuals, in 2020 from Mälardalen University. He has nearly 30 years of experience working as a technical communicator. As a frequent speaker at technical communication conferences, such as SIGDOC, ISDOC, tcworld, NORDIC Techkomm, STVY, FTI, DITA Europe, STC India etc, he thrives when discussing design challenges with fellow technical communicators.