Jenny Häggström is Technical Publications Systems Lead at Arjo, based in Malmö, Sweden. She has worked within technical communication since 2005, starting as a technical communicator writing service documentation for machinery and later Instructions for Use for medical devices. Today, she is responsible for Arjo’s component content management system and has led both the CCMS implementation and the conversion to structured documentation. She focuses on structured authoring, scalable documentation ecosystems, and translation workflows in a regulated environment, and is now looking at how digital content can be used going forward—both within service documentation and through integrations with other Arjo systems—including early exploration of AI in documentation workflows.

Malin Rosén‑Lidholm is a Technical Writer Lead at Arjo, based in Malmö, Sweden, with extensive experience in structured content, regulated documentation, and global labelling programs. She has worked in technical documentation since 1998, bringing a practical, systems‑level perspective shaped by decades of hands‑on experience developing user manuals, service documentation, and technical bulletins for complex products and software. Malin leads a global technical publications team and works with content strategy, CCMS implementations, and governance in complex, regulated product environments. Her work focuses on strengthening the connection between technical communication and UX, improving cross‑functional collaboration, and building sustainable content ecosystems that support both compliance and high‑quality user experiences. More recently, she has been exploring how AI can be responsibly applied in technical communication to enhance content quality, consistency, and efficiency—particularly in highly regulated contexts where governance, traceability, and transparency are critical.