Vita
Jenny Häggström is Technical Publications Systems Lead at Arjo, based in Malmö, Sweden. She has worked within technical communication since 2005, starting as a technical communicator writing service documentation for machinery and later Instructions for Use for medical devices. Today, she is responsible for Arjo’s component content management system and has led both the CCMS implementation and the conversion to structured documentation. She focuses on structured authoring, scalable documentation ecosystems, and translation workflows in a regulated environment, and is now looking at how digital content can be used going forward—both within service documentation and through integrations with other Arjo systems—including early exploration of AI in documentation workflows.