Modern Times Information Architecture
- Presentation
- AI & Automation in Technical Communication
- 24. September
- 02:05 PM (CEST) - 02:50 PM (CEST)
- Titanium
-
Karsten Schrempp
- PANTOPIX GmbH & Co. KG
-
Dipo Ajose-Coker
- RWS Group
Contents
The delivery of product knowledge must meet ever-increasing demands while remaining highly efficient. This means that information should be delivered as quickly as possible, highly tailored to the task at hand and the user, and be both reliable and up-to-date. A tedious, faceted full-text search has no place in a modern user experience. Furthermore, everything from device configuration to user proficiency should be taken into account.
To enable this kind of content delivery and the ability to make informed, data-driven decisions, more and more systems must be integrated. Enough data is available, but it is often trapped in information silos. Our task is to intelligently link these together. Integration tools such as knowledge graphs, MCP, proprietary interfaces, or AI are available. But which of these is suitable in a specific case? We will demonstrate and discuss with you what a modern information infrastructure should look like.
Takeaways
You have a good understanding of the process for developing a suitable information architecture and its benefits. The focus is on both cutting-edge approaches and efficiency.