KONE creates technical information in DITA XML format and delivers the content to multiple delivery channels. The company’s focus areas in technical communication are effective content creation and translation processes and the creation of task-based documentation that can be leveraged in dynamic delivery to applications to meet the needs of the end users.
We will give insight into how the KONE team works to create the content, what outputs and delivery channels are used, and how the smart delivery of technical information supports the megatrend of digitalization in our society.
Basics of technical writing, information design and DITA XML
Hanna Heinonen is the Digital Content Lead at KONE Corporation and a doctoral researcher at Tampere University. She is especially interested in information architeture, task-based documentation and the role and potential of XR technologies for technical communication. Contact her at email@example.com.
Sirpa Ruokangas is Solution Owner for Portfolio and Content Solutions, as well as Enteprise Architect (act) for Content Management in KONE IT. In business roles she has acted as a writer, information designer, information architect and process architect. Found IBM DITA some 20+ years ago, was early adopter and contributed in making DITA into a standard with her colleagues. Then she drifted away to IT roles; nowadays focus in making sure her business teams have the 'best' industry tools for content management, dynamic delivery and translation. She is a founding member of Finnish Society for Technical communication.