How KONE leverages DITA XML in omnichannel delivery-best practices for content creation and delivery

Presentation
Intelligent Content Creation and Delivery

21. September
09:55 - 10:40 AM (CET)
Scandium

finished

Hanna Heinonen
- KONE Corporation
Sirpa Ruokangas
- KONE IT

KONE creates technical information in DITA XML format and delivers the content to multiple delivery channels. The company’s focus areas in technical communication are effective content creation and translation processes and the creation of task-based documentation that can be leveraged in dynamic delivery to applications to meet the needs of the end users.

Takeaways

We will give insight into how the KONE team works to create the content, what outputs and delivery channels are used, and how the smart delivery of technical information supports the megatrend of digitalization in our society.

Prior knowledge

Basics of technical writing, information design and DITA XML

Speakers

Hanna Heinonen

KONE Corporation

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Biography

Hanna Heinonen is the Digital Content Lead at KONE Corporation and a doctoral researcher at Tampere University. She is especially interested in information architeture, task-based documentation and the role and potential of XR technologies for technical communication. Contact her at hanna.heinonen@kone.com.

Sirpa Ruokangas

KONE IT

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Biography

Sirpa Ruokangas is Solution Owner for Portfolio and Content Solutions, as well as Enteprise Architect (act) for Content Management in KONE IT. In business roles she has acted as a writer, information designer, information architect and process architect. Found IBM DITA some 20+ years ago, was early adopter and contributed in making DITA into a standard with her colleagues. Then she drifted away to IT roles; nowadays focus in making sure her business teams have the 'best' industry tools for content management, dynamic delivery and translation. She is a founding member of Finnish Society for Technical communication.

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