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Contents

Delivering “the right content to the right people at the right time” has long been the goal of technical documentation. However, the meaning of the “context” has evolved significantly.

This session not only traces that evolution, from simple context-sensitive help to dynamically assembled documentation to intelligent context-aware knowledge systems, but also takes a practical look at how documentation teams can move toward dynamic, knowledge-driven content creation and delivery. It introduces the concept of Digital Information Twin as a practical approach to connecting content, context, and systems. Using concrete examples you’ll see what works, what breaks, and why.

Join us to learn:

• How to use metadata effectively and where its limits are
• How the concept of the Digital Information Twin allows you to build an interconnected knowledge that integrates content from multiple sources and transforms information into knowledge
• How to build interlinked information models that scale
• How to start applying these ideas in your own documentation environment

Takeaways

• What is context-aware documentation
• How to define the user’s context that matters for your documentation
• What are the ways to match content to the context
• How to build a scalable Digital Information Twin for your documentation

Prior knowledge

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